Terms & Conditions

Last updated: September 2026

Welcome to Refuvie. These Terms & Conditions govern your use of the Refuvie website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or purchasing from us.

These Terms & Conditions are intended to apply to customers purchasing from the United Kingdom and are subject to applicable UK consumer protection laws.

1. About These Terms

These Terms & Conditions apply to your use of the Refuvie website and to all purchases made through our online store.

By using our website, you confirm that you have read and understood these terms.

If you do not agree with these Terms & Conditions, you should not use our website or place an order.

Your statutory rights as a consumer are not affected by these Terms & Conditions.

2. About Refuvie

Refuvie is an online retailer specialising in products for the home, including home décor, organisation, kitchen, bathroom, lighting and related household products.

We operate our online store through the Refuvie website and may work with third-party suppliers, fulfilment partners and delivery providers to process and deliver customer orders.

3. Eligibility

You must be legally capable of entering into a binding contract to place an order through our website.

By placing an order, you confirm that the information you provide is accurate and that you have the legal capacity to enter into a purchase agreement.

If you are purchasing on behalf of a business or organisation, you confirm that you have the authority to do so.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate and up to date.

However, colours and visual appearance may vary depending on your device, screen settings, lighting conditions and other factors.

Product dimensions, materials, specifications and other characteristics are provided as accurately as reasonably possible.

Minor variations may occur where they do not materially affect the nature, quality or functionality of the product.

If a product is materially different from its description or does not conform to the contract, your statutory consumer rights will apply.

5. Product Availability

All products are subject to availability.

We reserve the right to limit quantities available for purchase or to discontinue products at any time.

If a product becomes unavailable after you have placed an order, we will contact you where appropriate and provide an appropriate resolution, including a refund where required.

6. Prices

All product prices displayed on the Refuvie website are shown in British pounds sterling (£) unless otherwise stated.

We take reasonable care to ensure that prices displayed on the website are accurate.

Prices may change from time to time, but changes will not affect an order that we have already accepted, except where an obvious pricing error has occurred.

Where applicable, taxes, duties or other charges will be communicated at checkout or in accordance with applicable law.

7. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email acknowledging that we have received your order.

An order confirmation does not necessarily mean that your order has been accepted.

A contract for the purchase of goods is formed when we accept your order and confirm that the products have been dispatched, unless applicable law provides otherwise.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including suspected fraud, payment issues, product availability problems or obvious pricing errors.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

8. Payment

Payment must be successfully authorised before an order can be processed.

We may use third-party payment processors to securely process transactions.

By providing payment information, you confirm that you are authorised to use the selected payment method.

We do not knowingly retain complete payment card details on our own systems where payment processing is handled by third-party payment providers.

9. Order Processing and Delivery

Orders are normally processed within 2 business days after successful payment.

Standard delivery within the UK typically takes approximately 7–15 business days after dispatch.

Delivery times are estimates and may vary due to circumstances outside our reasonable control.

For full information about delivery, please refer to our Shipping Policy.

Nothing in these Terms & Conditions limits your statutory rights regarding delivery.

10. Delivery Address

You are responsible for providing accurate and complete delivery information when placing an order.

If you provide an incorrect or incomplete delivery address, please contact us as soon as possible at:

support@refuvie.com

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

11. Cancellation, Returns and Refunds

Consumers purchasing online in the UK may generally have a statutory right to cancel their order within 14 days of receiving the goods, subject to applicable legal exceptions.

Additional rights may apply to faulty, damaged, misdescribed or otherwise non-conforming products.

For full information about cancellations, returns and refunds, please refer to our Returns & Refunds Policy.

Nothing in these Terms & Conditions limits or excludes any statutory rights you may have under applicable UK consumer law.

12. Faulty or Non-Conforming Goods

If a product is faulty, damaged, not as described or otherwise does not conform to the contract, please contact us at:

support@refuvie.com

We may request photographs, videos or other information to help us assess the issue.

Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.

Your statutory rights under applicable consumer legislation remain unaffected.

13. Intellectual Property

Unless otherwise stated, all content on the Refuvie website, including text, graphics, logos, photographs, product imagery, designs, layouts, icons and other materials, is owned by or licensed to Refuvie or its relevant content providers.

You may access and use the website for personal and non-commercial purposes.

You must not reproduce, distribute, modify, publish, sell, license or commercially exploit any website content without our prior written permission, except where permitted by law.

14. Website Use

You agree to use the Refuvie website only for lawful purposes.

You must not:

Use the website in violation of applicable laws or regulations
Attempt to gain unauthorised access to our systems
Introduce malicious software, viruses or other harmful code
Interfere with the operation or security of the website
Use automated systems to access or collect website content without permission
Use the website for fraudulent or deceptive purposes
Misuse any account, payment method or service provided through the website

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers or systems.

15. Third-Party Services

We may use third-party service providers to support the operation of our business, including payment processors, fulfilment partners, delivery companies, analytics providers and technology providers.

These third parties may process information where necessary to provide their services.

Where applicable, their activities may be subject to their own terms and privacy policies.

16. Links to Third-Party Websites

Our website may contain links to third-party websites or services.

These links may be provided for convenience or additional information.

We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.

Your use of third-party websites is subject to the terms and policies of those websites.

17. Website Availability

We aim to keep the Refuvie website available and operating properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

Temporary interruptions may occur because of maintenance, technical issues, hosting problems, security incidents or circumstances outside our reasonable control.

18. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or limited under applicable UK law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of statutory rights that cannot legally be excluded.

Subject to the above, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

19. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

Such circumstances may include, where applicable:

Severe weather
Natural disasters
Strikes or industrial action
Transport disruptions
Courier or postal network failures
Government actions or restrictions
Internet or telecommunications failures
Significant technical failures
Other events that could not reasonably have been anticipated or prevented

Where such circumstances affect an order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.

20. Privacy

Your use of the Refuvie website is also subject to our Privacy Policy and Cookie Policy.

These policies explain how information is collected, used, stored and processed when you use our website or place an order.

21. Reviews and User Content

Where the website allows customers to submit reviews, comments, photographs or other content, you agree that the content you submit:

Is truthful and based on your genuine experience
Does not infringe the rights of another person
Does not contain unlawful, threatening, abusive or defamatory material
Does not contain malicious software or harmful code
Does not contain misleading or fraudulent information

By submitting content to us, you grant us permission to use, reproduce and display that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these requirements or applicable law.

22. Errors and Corrections

We make reasonable efforts to ensure that information on our website is accurate.

However, occasional errors may occur, including typographical errors, inaccurate product information, availability information or pricing errors.

We reserve the right to correct such errors and update information where necessary.

If an obvious pricing error affects an order that has not yet been fulfilled, we may contact you to clarify the situation or cancel the order and provide an appropriate refund.

23. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or applicable legal requirements.

The updated version will be published on this page with a revised "Last updated" date.

The Terms & Conditions applicable to an order will generally be those in effect at the time the order was placed, unless a change is required by law.

24. Governing Law

These Terms & Conditions are governed by the laws applicable in the United Kingdom, subject to the applicable consumer protection rules in the country of residence of the consumer where those rules apply.

Nothing in these Terms & Conditions prevents a consumer from relying on mandatory rights and protections available under applicable UK consumer law.

25. Contact Us

If you have any questions regarding these Terms & Conditions, your order or our services, please contact us at:

Email: support@refuvie.com

We aim to respond to customer enquiries as promptly as reasonably possible.

26. Entire Agreement

These Terms & Conditions, together with our other applicable policies and information provided during the checkout process, constitute the terms governing your use of the Refuvie website and your purchases from us.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.