Cookie Policy

Last updated: September 2026

This Cookie Policy explains how Refuvie uses cookies and similar technologies when you visit or use our website.

Cookies help us operate our online store, provide essential functionality, understand how visitors interact with our website and, where applicable and with your consent, support analytics, personalisation and marketing activities.

This policy should be read together with our Privacy Policy, which explains how we collect, use and protect personal information.

1. What Are Cookies?

Cookies are small text files that are stored on your computer, smartphone, tablet or other device when you visit a website.

They allow a website to recognise your device and remember certain information about your visit, preferences or interactions.

Cookies can be:

First-party cookies, which are placed by the website you are visiting; or
Third-party cookies, which are placed by another organisation whose services are used by the website.

Cookies can also be either:

Session cookies, which normally expire when you close your browser; or
Persistent cookies, which remain on your device for a defined period or until they are deleted.

2. Why We Use Cookies

Refuvie may use cookies and similar technologies for several purposes, including:

Operating and securing our website
Remembering items in your shopping basket
Enabling checkout and payment functionality
Remembering your preferences
Understanding how visitors use our website
Improving website performance
Measuring the effectiveness of our marketing
Providing relevant advertising, where applicable
Personalising aspects of your website experience
Detecting and preventing fraudulent or abusive activity

The specific cookies and technologies used on our website may change over time as our website, technology providers and services develop.

3. Categories of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the operation of the Refuvie website and for services that you have requested.

They may be used to support functions such as:

Shopping basket functionality
Checkout
Payment processing
Account or session management
Website security
Fraud prevention
Load balancing
Remembering essential website preferences
Maintaining the functionality and stability of the website

Because these cookies are necessary to provide the online service you have requested, consent may not be required where the applicable legal exemption applies.

However, we provide information about these cookies so that you understand how they are used.

4. Analytics and Performance Cookies

Where used, analytics and performance cookies help us understand how visitors interact with the Refuvie website.

They may help us understand:

Which pages receive the most visits
How visitors navigate the website
How long visitors spend on different pages
Which website features are used
Whether visitors encounter technical problems
How we can improve website performance and usability

These cookies are not essential to the basic operation of the website.

Where consent is required under applicable law, these cookies will only be placed on your device after you have provided valid consent.

5. Functional and Preference Cookies

Functional cookies may allow the website to remember choices you make and provide enhanced functionality.

Depending on the services available on our website, these may include preferences relating to:

Website settings
Shopping preferences
Language or regional settings
Previously selected options
Other features designed to improve your browsing experience

Where these cookies are not strictly necessary, we will request your consent before using them where required by applicable law.

6. Advertising and Marketing Cookies

Where used, advertising and marketing cookies may help us and our advertising partners:

Measure advertising performance
Understand how visitors interact with advertisements
Show more relevant advertising
Limit how frequently an advertisement is displayed
Measure conversions
Understand the effectiveness of marketing campaigns
Build or use audience information for advertising purposes

These cookies are not strictly necessary for the operation of our website.

Where applicable law requires consent, we will not place these cookies on your device unless you have actively provided consent.

You can withdraw or change your consent at any time through the cookie preference controls available on our website.

7. Third-Party Cookies

Some cookies may be placed by third-party service providers whose technologies are integrated into our website.

Depending on the services we use, these third parties may include providers involved in:

Website analytics
Advertising
Payment processing
Security
Customer support
Website functionality
Social media integration
Marketing measurement

Third-party providers may process information collected through their technologies in accordance with their own privacy policies.

Where third-party cookies are not strictly necessary, we will seek the consent required under applicable law before allowing them to be placed on your device.

8. Cookie Consent

For cookies and similar technologies that require consent, Refuvie aims to provide visitors with a clear choice before those technologies are activated.

Consent should be:

Freely given
Specific
Informed
Unambiguous
Given through a clear affirmative action

Simply continuing to browse or use the website does not, by itself, constitute valid consent for non-essential cookies.

You should be able to accept or reject non-essential cookies without being prevented from accessing the website solely because you have declined them, subject to any functionality that genuinely requires a particular technology.

These principles reflect the requirements and guidance applicable to cookies and similar technologies under UK privacy and electronic communications rules.

9. Managing Your Cookie Preferences

Where a cookie consent or preference management tool is available on the Refuvie website, you can use it to manage your choices regarding non-essential cookies.

Depending on the controls available, you may be able to:

Accept all optional cookies
Reject optional cookies
Select individual categories of cookies
Change your preferences after your initial choice

If you change your mind, you can revisit your cookie preferences where the relevant control is available.

10. Browser Controls

You can also control or delete cookies through your web browser.

Most browsers allow you to:

View cookies stored on your device
Delete existing cookies
Block cookies
Allow cookies
Block third-party cookies
Delete cookies when you close your browser
Use private or incognito browsing modes

Please note that disabling certain cookies may affect the functionality of our website.

For example, blocking strictly necessary cookies may prevent certain features, such as shopping basket or checkout functionality, from working correctly.

11. Cookies and Personal Information

Some cookies and similar technologies may collect or generate information that can constitute personal information under applicable data protection law.

Where this occurs, the processing of that information will also be subject to our Privacy Policy and applicable UK data protection legislation.

Depending on the circumstances, information collected through cookies may include:

IP address
Device information
Browser information
Website activity
Pages visited
Interaction information
Approximate location information
Advertising or marketing identifiers

We take reasonable steps to ensure that personal information collected through cookies is processed lawfully and appropriately.

12. How Long Cookies Remain on Your Device

The length of time a cookie remains on your device depends on its purpose and whether it is a session or persistent cookie.

Strictly necessary cookies may operate only for the duration of your browsing session or may remain for a limited period necessary to provide the requested functionality.

Optional cookies may remain for a longer period depending on the service for which they are used.

Cookie durations may change when the underlying service, technology or configuration changes.

We aim to ensure that cookie and storage durations are appropriate for their intended purposes.

13. Changes to Our Cookies

The cookies and similar technologies used by Refuvie may change from time to time.

We may introduce, remove or modify cookies when we:

Add or remove website features
Change technology providers
Improve website functionality
Introduce new analytics or marketing tools
Change our security systems
Update our website infrastructure

Where changes require new or renewed consent, we will provide the appropriate consent mechanism before setting the relevant non-essential technologies.

14. Legal Basis for Cookie-Related Processing

For strictly necessary cookies, we may rely on the applicable exemption where the cookie is genuinely necessary to provide an online service requested by the user or to carry out the transmission of a communication.

For non-essential cookies and similar technologies where consent is required, we rely on the user's consent before setting or accessing the relevant technology.

Where information collected through cookies constitutes personal information, additional lawful bases under applicable data protection legislation may apply to the subsequent processing of that information.

The legal requirements for cookies and similar technologies are primarily governed by the applicable UK privacy and electronic communications rules, including PECR.

15. Your Privacy Rights

Where cookie-related processing involves personal information, you may have rights under applicable UK data protection law.

Depending on the circumstances, these may include rights to:

Access your personal information
Correct inaccurate information
Request deletion of information
Restrict certain processing
Object to certain processing
Request data portability where applicable
Withdraw consent where processing is based on consent

For more information about these rights, please see our Privacy Policy.

16. Contact Us

If you have any questions about this Cookie Policy or how Refuvie uses cookies and similar technologies, please contact us at:

Email: support@refuvie.com

We aim to respond to cookie and privacy-related enquiries as promptly as reasonably possible.

17. Complaints

If you have concerns about our use of cookies or similar technologies, please contact us first at:

support@refuvie.com

You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you believe that your rights under applicable UK data protection or privacy legislation have not been respected.

18. Policy Updates

We may update this Cookie Policy from time to time to reflect changes to our website, technologies, service providers or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

We recommend reviewing this policy periodically to remain informed about how cookies and similar technologies are used on the Refuvie website.