Legal Notice

Last updated: September 2026

This Legal Notice sets out important information about the Refuvie website, its use, ownership of website content and the legal framework applicable to the services provided through our online store.

By accessing or using the Refuvie website, you agree to comply with the terms set out in this Legal Notice, together with our Terms & Conditions, Privacy Policy, Cookie Policy, Shipping Policy and Returns & Refunds Policy.

1. Website Operator

The Refuvie website is operated under the Refuvie brand.

Refuvie operates as an online retail business offering products for the home, including home décor, organisation, kitchen, bathroom, lighting and related household products.

For general enquiries, customer support and legal matters relating to the website, please contact:

Email: support@refuvie.com

2. Website Information

We make reasonable efforts to ensure that the information published on the Refuvie website is accurate, current and presented clearly.

However, information may occasionally contain typographical errors, inaccuracies or omissions.

Product descriptions, photographs, dimensions, specifications, availability and prices may be updated or changed without prior notice where appropriate.

Nothing on the website is intended to constitute professional, legal, financial or other specialist advice unless expressly stated.

3. Product Information

We make reasonable efforts to ensure that product information and images accurately represent the products offered for sale.

However, the appearance of products may vary slightly due to:

Screen and device settings
Lighting conditions
Photography and image processing
Manufacturing variations
Differences between individual product batches

Where applicable, the actual product supplied will prevail over minor visual differences that do not materially affect its nature, quality or functionality.

If a product is faulty, misdescribed or otherwise does not conform to the contract, your statutory consumer rights remain unaffected.

4. Prices and Availability

Product prices displayed on the Refuvie website are generally shown in British pounds sterling (£).

We take reasonable care to ensure that pricing information is accurate.

However, in the event of an obvious pricing or product information error, we reserve the right to correct the error and, where appropriate, cancel an affected order and provide a refund.

Product availability may change without notice.

If an ordered product becomes unavailable and we are unable to fulfil the order, we will contact you where appropriate and provide an appropriate resolution, including a refund where required.

5. Intellectual Property

Unless otherwise stated, the content displayed on the Refuvie website is owned by, licensed to or used with permission by Refuvie.

This may include:

Website design
Text
Product descriptions
Graphics
Logos
Photographs
Images
Icons
Page layouts
Promotional materials
Other visual and written content

The content is protected by applicable intellectual property laws.

You may access and use website content for personal and non-commercial purposes in connection with using the Refuvie website and purchasing products from us.

You must not reproduce, copy, distribute, modify, republish, transmit, sell, license or commercially exploit website content without prior written permission, except where permitted by law.

6. Refuvie Name and Branding

The Refuvie name, branding, logos and associated visual elements may be protected by applicable intellectual property rights.

Nothing on this website grants you a licence or right to use Refuvie's trademarks, branding or other intellectual property without prior written permission.

7. Third-Party Intellectual Property

Some content displayed on the Refuvie website may belong to third parties or may be used under licence or other permission.

We respect the intellectual property rights of third parties.

If you believe that material appearing on our website infringes your intellectual property rights, please contact us at:

support@refuvie.com

Please provide sufficient information for us to identify the relevant material and understand the basis of your concern.

8. Website Use

You must use the Refuvie website only for lawful purposes.

You must not use the website to:

Commit or facilitate unlawful activity
Attempt to gain unauthorised access to our systems
Introduce viruses, malware or other harmful code
Interfere with website security or functionality
Scrape or systematically collect website content without permission
Attempt to circumvent technical or security measures
Conduct fraudulent activities
Misuse payment systems or customer accounts
Impersonate another person or organisation

We may take reasonable steps to restrict access to the website where necessary to protect our customers, business, systems or services.

9. Website Availability

We aim to maintain the availability and security of the Refuvie website.

However, we do not guarantee that the website will always be:

Available
Uninterrupted
Error-free
Secure
Free from technical problems

The website may occasionally be unavailable due to maintenance, upgrades, technical problems, security incidents, hosting issues or circumstances outside our reasonable control.

10. Third-Party Websites and Services

The Refuvie website may contain links to third-party websites, platforms or services.

These links may be provided for convenience or additional information.

We do not control third-party websites and are not responsible for:

Their content
Their availability
Their security
Their privacy practices
Their terms and conditions
Their products or services

Your use of third-party websites is subject to the relevant third party's own terms and policies.

11. Third-Party Service Providers

Refuvie may use third-party service providers to support the operation of the online store.

These may include providers involved in:

Payment processing
Website hosting
Website functionality
Order fulfilment
Delivery and logistics
Analytics
Advertising
Fraud prevention
Customer support
Website security

The use of third-party providers does not remove or limit your statutory rights as a consumer.

Further information about how personal information may be processed by third parties is available in our Privacy Policy.

12. Consumer Protection

Refuvie is committed to complying with applicable UK consumer protection legislation.

Nothing in this Legal Notice, our Terms & Conditions or any other website policy is intended to exclude or restrict any statutory rights that cannot lawfully be excluded or restricted.

Depending on the circumstances, consumers may have rights relating to:

The quality and conformity of goods
Faulty or damaged products
Products that do not match their description
Delivery
Cancellation of online purchases
Returns and refunds
Remedies available under applicable consumer legislation

For further information, please see our Returns & Refunds Policy and Terms & Conditions.

13. Limitation of Liability

Nothing in this Legal Notice excludes or limits liability where such exclusion or limitation would be unlawful.

This includes liability that cannot legally be excluded or limited under applicable UK law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to the above, Refuvie will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in this Legal Notice affects your statutory consumer rights.

14. External Events

Refuvie will not be responsible for delays, interruptions or failures caused by events outside our reasonable control.

These may include:

Severe weather
Natural disasters
Transport disruption
Postal or courier delays
Strikes or industrial action
Government actions or restrictions
Internet or telecommunications failures
Significant technical failures
Cybersecurity incidents affecting third-party infrastructure
Other circumstances that could not reasonably have been anticipated or prevented

Where reasonably possible, we will take appropriate steps to minimise the impact of such events.

15. Privacy and Data Protection

Your privacy is important to us.

Personal information collected through the Refuvie website is handled in accordance with applicable data protection legislation and our Privacy Policy.

Our website may also use cookies and similar technologies.

Further information about these technologies and how you can manage your preferences is available in our Cookie Policy.

16. User-Generated Content

Where Refuvie allows users to submit reviews, comments, photographs or other content, you remain responsible for the content you submit.

You must ensure that your content:

Is accurate and not misleading
Does not infringe another person's rights
Does not contain unlawful or defamatory material
Does not contain malicious software
Does not violate applicable laws

We reserve the right to remove or restrict user-generated content where we reasonably believe it breaches applicable requirements or our website policies.

17. Changes to the Website

We reserve the right to modify, update, suspend or discontinue any part of the Refuvie website or its functionality where reasonably necessary.

This may include changes to:

Website design
Product ranges
Product information
Services
Features
Pricing
Content
Website functionality

Changes will not affect rights already acquired under an existing contract where applicable law provides otherwise.

18. Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes to our business, website, services or applicable legal requirements.

When changes are made, the "Last updated" date at the top of this page will be updated.

We recommend reviewing this page periodically to remain informed about the legal terms applicable to the Refuvie website.

19. Governing Law

This Legal Notice and the use of the Refuvie website are subject to applicable laws of the United Kingdom.

Where you are a consumer, nothing in this Legal Notice is intended to deprive you of mandatory legal protections or statutory rights available to you under applicable consumer law.

20. Contact Us

If you have questions regarding this Legal Notice, our website, intellectual property, legal matters or any other issue relating to Refuvie, please contact us at:

Email: support@refuvie.com

We aim to respond to enquiries as promptly as reasonably possible.