Shipping Policy

Last updated: September 2026

At Refuvie, we are committed to making your shopping experience as simple and convenient as possible. We offer free standard delivery across the UK on all orders.

Please read the information below to understand how we process and deliver your order.

1. Delivery Coverage

We currently offer standard delivery to addresses throughout the United Kingdom.

Free standard delivery is available on all orders, with no additional shipping charges added at checkout.

If delivery restrictions apply to a particular product or destination, these will be communicated before you complete your purchase.

2. Order Processing

Orders are normally processed within 2 business days after payment has been successfully received.

Orders are not normally processed on weekends or UK public holidays. During periods of particularly high demand, promotional events or seasonal sales, processing may take slightly longer.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where tracking is available.

3. Delivery Times

After your order has been processed and dispatched, standard delivery typically takes:

7–15 business days

Delivery times are estimates and may vary depending on your location, courier availability, seasonal demand and other circumstances outside our reasonable control.

The estimated delivery period begins once your order has been dispatched, not when the order is placed.

Please allow the full estimated delivery period before contacting us about an order that has not yet arrived.

4. Tracking Your Order

Once your order has been dispatched, we will send a shipping confirmation email containing the available tracking information.

You can use the tracking details provided in that email to follow the progress of your delivery.

Please check your junk or spam folder if you have not received the shipping confirmation email.

You can also use our Track Your Order service available on the Refuvie website.

5. Delayed Deliveries

Although we aim to deliver all orders within the estimated timeframe, delivery delays can occasionally occur due to circumstances beyond our reasonable control.

These may include:

Courier or postal delays
Severe weather conditions
Public holidays
Peak seasonal periods
Incorrect or incomplete delivery information
Customs or regulatory procedures, where applicable
Other circumstances affecting the delivery network

If your order has exceeded the estimated delivery timeframe, please contact our customer support team at support@refuvie.com with your order number so that we can assist you.

Nothing in this policy limits or excludes any statutory rights you may have under UK consumer law.

6. Incorrect Delivery Information

Please make sure that your delivery address and contact information are correct before completing your order.

If you realise that you have entered an incorrect address, please contact us as soon as possible at support@refuvie.com.

We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

Refuvie cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

7. Missing or Undelivered Orders

If your order has not arrived within the expected delivery timeframe, please contact our customer support team.

We may ask you to provide your order number and other relevant information so that we can investigate the delivery status with the relevant delivery service.

Where an order is confirmed as lost in transit, we will review the circumstances and determine the appropriate resolution in accordance with applicable consumer law.

8. Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible at support@refuvie.com.

To help us investigate the issue, please include:

Your order number
A description of the damage
Clear photographs of the packaging and affected product

We will review the information provided and advise you of the next steps.

Your statutory rights relating to faulty, damaged or misdescribed goods are not affected by this policy.

9. Delivery and Consumer Rights

Nothing in this Shipping Policy affects your statutory rights as a consumer under applicable UK law.

For online purchases, consumers may have cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, subject to applicable exceptions. Where applicable, the cancellation period for goods generally runs for 14 days from the day after the consumer receives the goods.

Where no delivery period has been agreed, UK consumer legislation generally provides that goods should be delivered without undue delay and, in any event, no later than 30 days after the contract is entered into, subject to the circumstances set out in the applicable legislation.

For further information about returns and refunds, please see our Returns & Refunds Policy.